Ian and Denise Feltham, from Chiswick, west London, were promised a hot tub, Turkish bath and private lift in the VIP room at the Las Boas complex in Ibiza which they booked through the hosting site.
The listing had 37 reviews and a five-star rating - and the couple were even allowed to take their beloved Yorkshire terriers Ross and Honey on the two-week getaway.
▲ British couple arrive at their ￡10,000-a-fortnight Spanish Airbnb 'VIP penthouse' to discover it did not exist (via dailymail)
豪华的住宿加上体贴的房主，看着网站上的照片，夫妇俩觉得这1万英镑花得值了。
图 via dailymail
但是慢慢的，事情有点不对劲了，临近出发了，对方还迟迟不发入住信息。
But the couple said their suspicion grew after the company had still not given them arrival details in the week leading upto the holiday - despite being contacted several times.
Mr Feltham, a property developer, became increasingly worried when he tried to phone the company's number, which was based in Thailand, but was unable to get through.
He eventually had to get a friend in Ibiza to travel to the hotel and ask the receptionist about their penthouse - who could not find details of their booking or the travel company, the newspaper reports.
That's awful to be told that you actually have to follow through with the scam to be refunded ... and then, to be eventually refused. Airbnb should have investigated and thwarted all the upheaval this couple had to go through. Ridiculous.
